Each writer and researcher has
his own emphasis when he considers the system. The systems approach
came in a big way in organizational analysis and raised the hope of
becoming a general and unified theory of orgnaisation. A general and
unified theory is one which can be applied to all types of
organisations, presenting their comprehensive analysis so that
various people who want to study organizations from different angles
can drive knowledge. This is what the systems approach was expected
to do. However, such promise could not be fulfilled. Systems theory
falls short of two requirements: being too abstract and lacking
universal application.
1. Abstract Theory. It
is felt that systems theory of organisation is too abstract to be of
much use to practising managers. It indicates that various parts of
the organisation are interrelated; Organizations being part of social
system are interrelated. The interrelationship is dynamic. What is
fails to indicate is to spell out the precise relationships among
there. It is one thing to say that economic forces trigger social,
technical, and psychological changes in the organisation. But this
is not enough. What is required is a statement of what economic
forces initiate what social, technical and psychological changes.
2. Lack of Universal Applicability. Systems
approach does not provide action framework work applicable to all
types of organisations. For example, modern structural designs,
cybernetic control and
communication system are not applicable for smaller Organizations.
These maybe quite important for large organizations. Since modern
Organizations tend to be quite large, many of action framework of
systems theory may be quite useful. But, then this is not the role
of a theory to prescribe actions for a particular category of
organisations, rather, the theory should specify the relationship
among different variables which can be applied to all
organisations.
In fact, some people believe that systems
approach of organisation theory does not offer anything new. They
feel that managers have been doing their jobs seeing the problems as
a network of interrelated elements with interaction between
environments inside and outside of their organizations. This may be
true but conscious study of systems has forced managers and scholars
to consider more perceptively the various problems of systems
management. Looking into these shortcomings of systems approach,
researchers have tried to investigate the Organizational phenomena to
fill the gap. The result has been the emergence of a new
approach-situational and contingency approach is an extension of
systems approach.
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